Return & Refund Policy

We’re happy to assist our customers with returns, exchanges, and refunds in accordance with the policy below.

Our Creations

Every LINERA creation is individually designed, crafted, and made according to the measurements provided by the customer. Due to the handcrafted nature of our products, there may be minor variations in appearance, finish, or colour.

Return & Exchange Eligibility

We accept returns and exchanges only in the following cases:

The product received is defective or damaged.
The wrong size or incorrect product was sent from our end.

Customers must contact us within 7 days from the date of delivery to report the issue.

Returns or exchanges due to change of mind, personal preference, or incorrect measurements provided by the customer are not accepted.

How to Request a Return or Exchange

If you receive a damaged, defective, or incorrect product, please contact us at:

Email: support@linera.in
Phone: 9930507440

When contacting us, customers are required to provide clear photographs and a video of the product and its packaging, showing the issue clearly.

Our team will review the submitted photographs and video and verify the issue before approving the return or exchange.

Return Pickup

Once the issue has been verified and the return has been approved, we will arrange a pickup of the product.

The product must be returned in the same condition in which it was received, along with its original packaging, tags, and other items provided with the order, wherever applicable.

Products that have been worn, used, washed, altered, damaged after delivery, or returned in poor condition may not be eligible for a refund or exchange.

Return Shipping Charges

For size-related returns or exchanges, the following return shipping charges will apply:

Domestic Orders (India): INR 150
International Orders: INR 2,500

These charges will be borne by the customer for size-related returns or exchanges.

Shipping charges paid for the original order are non-refundable, unless otherwise required by applicable law.

Refund Policy

Once the returned product has been picked up and the return has been verified:

Domestic Orders: The refund will be processed within 48 hours of the return pickup.
International Orders: The refund will be processed within 7 days of the return pickup.

The time taken for the refunded amount to reflect in the customer's bank account or original payment method may vary depending on the bank, card issuer, payment gateway, or other payment service provider.

Prepaid / Online Payment Orders

For orders paid through online payment methods, eligible refunds will be processed to the original payment method used for the order.

Please allow additional processing time for the amount to reflect in your bank account, depending on your payment provider.

Cash on Delivery (COD) Orders

For eligible COD returns, the refund will be provided as store credit equivalent to the amount paid for the returned product.

Store credit will be issued within 48 hours of the return pickup and will be sent to the registered email address or contact number associated with the order.

The store credit can be used for a future purchase from LINERA.

Non-Returnable Situations

Returns or exchanges will not be accepted where:

The product has been worn, used, washed, altered, or damaged after delivery.
The product is returned without its original packaging or tags, where applicable.
The issue is caused by incorrect measurements or information provided by the customer.
The request is made after the applicable 7-day return window.
The return does not meet the eligibility requirements stated in this policy.

Order Cancellation

Orders can be cancelled only before they are dispatched from our warehouse.

Once an order has been dispatched, it cannot be cancelled through the cancellation process. Customers may contact us regarding any eligible return or delivery-related issue after receiving the order.