Terms & Conditions

Welcome to LINERA, a fashion and lifestyle brand operated by MAMTA ARTS, a registered partnership business based in Mumbai, Maharashtra.

By accessing or purchasing from linera.in, you agree to the following Terms & Conditions. Please read these terms carefully before placing an order.

1. About LINERA

LINERA is a fashion and lifestyle brand operated by:

MAMTA ARTS
Brand: LINERA
Email: support@linera.in
Phone: 9930507440

LINERA offers fashion and lifestyle products through its online store at linera.in.

2. Product Information

We make reasonable efforts to ensure that product descriptions, images, colours, sizes, measurements, and other product information displayed on our website are accurate.

However:

Actual colours may vary slightly depending on your device screen and display settings.
Minor variations may occur due to the nature of the materials, craftsmanship, embroidery, finishing, and manufacturing process.
Customers are responsible for reviewing product details, size information, measurements, and other relevant information before placing an order.
For products requiring customer-provided measurements, customers are responsible for providing accurate and complete measurements.

3. Orders and Order Acceptance

When you place an order on our website, you will receive an order confirmation acknowledging that we have received your order.

An order is subject to acceptance and product availability.

We reserve the right to cancel or refuse an order in circumstances including:

Product availability issues
Incorrect pricing or product information
Payment-related issues
Suspected fraudulent or unauthorized transactions
Incorrect or incomplete customer information
Any other circumstances that prevent us from fulfilling the order

If an order is cancelled by us after payment has been received, the applicable amount will be refunded according to the payment method and applicable refund process.

4. Pricing and Payment

All product prices displayed on the website are shown in the applicable currency at the time of purchase.

Customers are responsible for reviewing the final order value, including applicable shipping charges, taxes, duties, or other charges displayed during checkout.

We accept the payment methods made available on our website at the time of checkout.

Payment information is processed through our third-party payment service providers. LINERA does not intentionally store complete payment card details on its own systems.

5. Shipping and Delivery

Orders are processed and dispatched according to our Shipping & Customs Policy.

Domestic Orders

Dispatch: 3–4 business days
Delivery: 3–4 business days
Tracking information will be provided where applicable.
Domestic shipping is currently free.

International Orders

Dispatch: 3–4 business days
Delivery: 7–10 business days
Tracking information will be provided where applicable.
A shipping fee of INR 2,500 / USD 30 applies to international orders below INR 15,000.

Delivery timelines are estimates and may vary due to courier delays, public holidays, weather conditions, customs clearance, or other unforeseen logistical circumstances.

For complete details, please refer to our Shipping & Customs Policy.

6. International Customs and Import Duties

For international orders, customers are responsible for any applicable:

Customs duties
Import taxes
Local taxes
Customs clearance charges
Other charges imposed by the destination country

These charges are determined by the destination country's authorities and are outside LINERA's control.

7. Returns and Exchanges

Returns and exchanges are handled according to our Return & Refund Policy.

Eligible returns/exchanges are generally accepted within 7 days of delivery for:

Defective or damaged products
Wrong size sent by LINERA
Incorrect product sent by LINERA

Customers must contact us within the applicable return window and provide clear photographs and/or video of the product and packaging for verification.

Returns are subject to verification and approval before a pickup is arranged.

Products that have been worn, used, washed, altered, damaged after delivery, or returned in poor condition may not be eligible for return or exchange.

For complete eligibility requirements and procedures, please refer to our Return & Refund Policy.

8. Return Shipping Charges

For eligible size-related returns or exchanges, the following return shipping charges apply:

Domestic Orders (India): INR 150
International Orders: INR 2,500

These charges are borne by the customer for size-related returns or exchanges.

Original shipping charges paid for an order are non-refundable, unless otherwise required by applicable law.

9. Refunds

Once an eligible return has been approved, the product has been picked up, and the return has been verified:

Domestic orders: Refund will be processed within 48 hours of return pickup.
International orders: Refund will be processed within 7 days of return pickup.

For prepaid/online payment orders, eligible refunds will generally be processed to the original payment method.

The time taken for the refunded amount to appear in the customer's bank account or payment method may vary depending on the bank, card issuer, payment gateway, or other payment service provider.

For COD orders, eligible refunds are provided as LINERA store credit, subject to the applicable Return & Refund Policy.

10. Order Cancellation

Customers may request cancellation of an order before the order is dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

To request a cancellation, contact us as soon as possible at:

Email: support@linera.in
Phone: 9930507440

Any eligible refund arising from a cancelled order will be processed according to the applicable payment method and refund procedure.

11. Customer Information and Responsibilities

Customers are responsible for providing accurate, complete, and legible information during checkout and while placing an order.

This includes, where applicable:

Full name
Billing address
Shipping address
Phone number
Email address
Size information
Measurements
Other information required to process the order

LINERA is not responsible for delays or delivery issues resulting from incorrect or incomplete information provided by the customer.

12. Website Use

Customers agree to use this website only for lawful purposes.

You must not:

Attempt to interfere with the operation or security of the website.
Use the website for fraudulent or unlawful activities.
Attempt to gain unauthorized access to any part of the website.
Misuse website content, systems, or services.

We reserve the right to restrict or terminate access where necessary to protect our website, customers, or business.

13. Intellectual Property

All website content, including but not limited to:

Logos
Brand names
Product images
Product descriptions
Text
Graphics
Website design
Videos
Other original content

is owned by or licensed to LINERA/MAMTA ARTS unless otherwise stated.

Such content may not be copied, reproduced, modified, distributed, or used commercially without prior written permission.

14. Third-Party Services

Our website may use third-party services such as payment gateways, courier/logistics providers, analytics services, advertising platforms, and other service providers to operate our business and process customer orders.

Use of these services may be subject to the respective third parties' terms and policies.

15. Privacy

Customer information is handled according to our Privacy Policy.

By using our website and placing an order, you acknowledge that your information may be collected and processed as described in our Privacy Policy for purposes including order processing, payment, shipping, customer support, returns, refunds, security, analytics, and other legitimate business purposes.

16. Limitation of Liability

LINERA will make reasonable efforts to maintain accurate product information and reliable website functionality.

However, we are not responsible for delays or interruptions caused by circumstances outside our reasonable control, including courier delays, customs clearance, natural events, technical failures, payment-provider issues, or other unforeseen circumstances.

Nothing in these Terms & Conditions limits any rights or protections that cannot legally be excluded under applicable law.

17. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our products, services, business operations, policies, or legal requirements.

The updated version will be published on this page with the revised Last Updated date.